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Welcome to episode 237 of the StreamYard Live Town Hall.

My name's Gage and I'm here with Dan, of course.

We have some fun announcements for tonight along with a special guest so should be a good show for all for all of you.

And for anyone new here, Dan and I are the founders of StreamYard.

We do these town halls every single Sunday at 6pm Pacific and we do them for a few reasons.

1 is to stay in tune with all of you, go through the same flow that you all do with your own shows and productions.

That's why we're calling it Ask StreamYard.

So if there's anything you'd like us to touch on tonight, feel free to leave it in the chat.

We'll do our best to get to as many as we possibly can.

And 3, I always mention the 3 pillars of StreamYard, which are ease of use, stability, and professional stream.

So if you're about those 3 things, StreamYard is the tool for you.

I see people tuning in from all over the world tonight.

I think I saw Japan for maybe the first time in a while.

Before I forget, we have lots of awesome shows on StreamYard.

We have YouTube channel reviews with D and Daniel, the second Saturday of every month.

Really great show if you're looking to grow on YouTube.

D and Daniel are both pros when it comes to everything video and everything YouTube and they give really specific feedback on specific channels and ideas on how you can think about your audience and your niche and analytics.

And then we have Enhance Your Livestreams the last Tuesday of the month with Nick Nimmin, who again is a pro when it comes to all things videos.

So definitely check that 1 out for your specific live streaming questions.

Then 1 thing we've been doing at the start of these so that we get to know a little bit more about you and you get to know a little bit more about us is a fun fact.

The fun fact we had for tonight was, do you have a favorite summer Olympic athlete?

So I've always been a bigger fan of the winter Olympics.

I feel like everyone's a bigger fan of the winter Olympics.

But favorite summer Olympic athlete, actually, at least right now, there's a Canadian sprinter, Andre Degrasse is his name, who's very, very good.

It's the only summer event I actually ever really watch.

100 meter sprint, 4 by 100 meter relay race, and he's a very strong Canadian sprinter, so cool to watch.

Yeah, I definitely am usually more tuned in for the winter Olympics, and I don't know if I necessarily have a specific favorite 1, but maybe the most memorable 1 for me was probably when Michael Phelps won that insane, those insane number of medals during the swimming events for the Summer Olympics was pretty

All right, before we get to announcement, we already have quite a few questions.

So let's get to some of those and then get into the announcements for tonight.

So some of the questions, LegalMinded, Friends, Karen says, look forward to this.

Thanks to Julie sending me instructions, amazing.

And I wanna learn everything I can about StreamYard so I can do a live with confidence.

And Mel says, with the StreamYard random picker giveaway tool, will it pick up the co-host chat as well when you use the guest destination feature?

So assuming I'm understanding the question correctly, so let's say you have a guest and you know they're streaming to their own YouTube channel as well or Facebook page, for example, then their comments will show up in the chat as well and you can just click them to show them on screen.

Marissa says, how many years have you been doing the Sunday lives?

Yeah, we're at episode 237, so 4 and a half years.

Mary Ann says, I have the touch up appearance feature, but at the moment it's a bit too touched up.

Can we have a control for the intensity of it?

So that's super useful feedback, Marianne.

We're definitely going to continue to adjust it.

We're definitely open to adding a control for the intensity.

We do want to make sure the default is as good as possible, though, so feedback like that is super useful.

But we likely will give more controls as well if the consensus seems to be lots of people asking for less intense or more intense.

Yeah, and for anyone else that has used it, and I'm especially curious for anyone who wants to use it, not just someone who was kind of playing around for fun, but if you genuinely want to use this feature and you tried it out, curious if anyone else has feedback, whether it was either too intense or maybe in some cases not intense enough.

And that'll help us determine Whether we should adjust it, whether we should have a setting.

Freedom Patriot Network says, will Streamr offer a raise hand while I don't appear on screen while doing interviews like Zoom?

So I'd be curious, Freedom Patriot, is it just like when you're doing basically a live stream with a panel and you want basically folks that aren't part of it to be able to say, hey, I've got something to say and I'd like to join?

Is that the main use case or is there other types?

It's definitely something that we're open to.

The other ones that have been coming up more now that we've launched on air is the ability to do things like Q&A and polls.

So there are some features like that that we're thinking about adding, and we are open to it.

Yeah, 1 thing as well, I don't know if this would work for you, but I have seen people do it, and obviously it's kind of where StreamYard and Zoom are different products and have different purposes, but I've seen people put someone backstage or a bunch of people backstage and they're doing some kind of panel show.

And the people backstage who have something to say are literally putting their hand up in the backstage section and the host can see them and then it's then adding them to the screen.

So depending on your use case, that could potentially work as well.

Matt says, any additional stuff for the free version?

Yes, so the announcement tonight is for all versions of the product.

I guess on that note, why don't we just get into some of these now and then we'll get back to some of the questions.

So the announcement we had for tonight, which we're definitely excited about, it's been coming up a lot, especially recently, is the ability to feature YouTube member milestone chats.

So for folks that are using StreamYard that have things like Super Chats enabled, you probably already know that Super Chats come directly into StreamYard and you can feature them on screen.

But 1 thing that we, in the past, had not supported was the ability to feature YouTube member milestone chats, which basically just means if someone's a member, each month they have the ability to basically prompt the host and say like, hey, I've been a member for X months or X years.

And the host can see that and choose to like feature it on screen.

If anyone has received super chats before or the method that just says somebody became a member, it's very similar to that.

It's just this person, once they're a member, they can then send a special chat message every month, which I think is really cool to kind of give those people a shout out, right?

Similar to somebody leaves you a super chat, you really want to make sure to kind of call those ones out.

Awesome, so yeah, hopefully you guys are excited.

If you have any questions about it, definitely let us know or other features you'd like to see as part of it.

I think Chantel, you were the 1 that had asked quite a few times.

Assuming it was you, let us know how it goes.

So now in the StreamYard editor, when you're editing videos in post, you will be able to see the audio waveform.

So relatively small change, but basically it just makes it easy to see where there were periods of silence or something very loud happened.

Essentially, every editor you've probably ever interacted with has a version of an audio waveform.

Just basically like a small quality of life improvement.

Like you said, it's really good for if you want to detect, hey, when did we start, like you're zooming in, trying to find something, like, when did we actually start talking here?

Just makes it a little bit faster to find.

So really convenient if you are trying to trim something.

There was a question about the milestone chats from Chantel.

It says, will the milestone chats be auto-starred like super chats?

Then just a reminder on the editor as well.

A couple of weeks ago, we launched YouTube posting.

So we're going to continue making the editor better and better.

So if there's anything else you'd like to see with the editor in the future, definitely let us know because it's something that we want to make.

We just want to make it really easy where whenever you do a live stream or a recording, from Streamr, you can make that content go much further.

So you can take that live stream and turn it into a bunch of other awesome pieces of content with a simple editor.

But yeah, the YouTube posting feature basically just allows you to say you did a long recording or a long live stream.

You can now take a segment of that video up to 20 minutes and post that directly to YouTube.

We've always, well, not always, but for a while now we've had the ability to post YouTube shorts, but this is actually a long form video.

So if you want to take a 10 minute video, for example, clip that and then post that directly to YouTube, without having to download it and re-upload it.

Super, super handy, much easier than before.

Cool, I see a couple of questions regarding who the features are available for.

So everything we've mentioned so far is available on all plans, right, Dan?

The other 1, in case you missed it last week, was the private chat update for links.

So it used to be where if you shared a link in the private chat on StreamRoute, if you didn't include the HTTP or HTTPS, it wouldn't automatically link out.

So again, just a small quality of life improvement if someone's quickly trying to share a link so you can automatically click it.

And then the other 2 that we already announced that should now be available to everybody, and it's already 1 of them has already come up tonight, are the new AI features.

So 1 of those is background noise removal.

So in case you missed the announcement from a couple of weeks ago, there's now an option in your settings to toggle on the ability to remove background noise, which can be really nice if say you have a guest that's, you know, in a non-ideal location, maybe like an airport or they have a loud air conditioner or something like that.

The whole idea of this feature is to remove those distracting background noises.

And yeah, like Gage just mentioned, you can turn on for yourself if you have a lot of background noise, like if you are in an airport or somewhere where there's a lot of noise.

But you can also turn it on for your guests.

So down at the bottom, you just click the 3 dots for a guest.

There's all kinds of mic controls Basically, you can change any of their mic controls The other newest 1 is actually turning on background noise removal Which I think is especially useful if you have a guest on mobile or something and instead of having to explain to them Hey go into your settings turn on this feature.

And we may eventually turn it on automatically in very specific situations.

We want to be careful because for a lot of you, if you have a really nice mic setup or something, you shouldn't turn the feature on.

And then the final 1 was the touch-up appearance filter, which we already chatted about a bit.

So basically, this is an AI feature where if you basically just want to sort of soften your features or basically maybe make it look like you've put on some makeup or something when you don't actually want to put on makeup.

Other than please give us feedback like we mentioned earlier.

So if you have tried it And if you are the type of person that wants to use this feature, let us know if you find it's too intense, not intense enough, because that'll help us determine if we need to add a setting so that you can control it.

And Ross says, has the touch up rolled out to everybody?

Yes, everybody should have access to the touch up now.

So I see we've got tons of questions here.

So let's get, I'll get to as many as we can.

I want to make sure there's also time for our special guests for tonight.

Ben says, still want to know when you are going to include TikTok as a broadcast platform?

So we do integrate with TikTok as a repurposing platform, and we would love to support it as a live stream destination as well.

They still don't have a fully open live streaming API yet, but as soon as they do, it is definitely a platform we want to support.

Marianne says, when you edit for shorts and reels, will we have the ability to zoom in to fit the vertical space.

So I'm not sure I'm understanding it first, but I imagine you mean kind of cropping instead of adding, as we do now.

So right now, we don't let, like, let's say you're on screen by yourself.

Right now, you can basically pad the top and bottom with a blur effect.

But I assume you mean, like, can we actually crop this specific part?

I'm not sure when that will come, but that is something on our mind.

I just don't think it's going to be in the next week or anything like that, but sometime hopefully, you know, later this year kind of thing.

And let me know if I'm misunderstanding the question.

Awesome, Beauty Bubble, glad that the background noise is working well for you, happy to hear that.

Vae says, I tried using the touch up filter, but it wasn't able to load.

So 1 thing that could be a vay is it does sometimes require some of the graphical aspects of your computer.

So most computers, even if they don't have a dedicated GPU, they do have onboard graphics on the chip itself.

But if you have a really old computer, it might not fully support touch up.

You should be prompted to basically, through some instructions to basically say like, how to walk through on Chrome and check if you do actually have those things and you just need to toggle it on.

But if you're having trouble, support would be the best place to go.

They can walk you through that if you go to streamer.com slash contact.

Yeah, it is also basically downloading an AI model to your computer to run that, which can take, Depending on how fast your internet is, it should be pretty quick.

But if your internet's slower, it might actually just take a little while.

I wouldn't expect it to take more than 10, 20 seconds.

Let's do 1 more here, and then bring on our guest.

Zay says, is there a way to edit your live streams?

Yes, every live stream you can edit in after the fact.

So if you just go to your video section, it will appear there after the stream's over.

And you can edit it as much as you like with all those new editor features that we mentioned.

Arby says, I'm a YouTuber, I have a stream tomorrow, but my computer is no good.

I need to share my screen, but how do I do it?

So this is something we talk about pretty often on here.

So you can't, I guess it depends what you're actually trying to do, but if you want to be on your phone, We don't have that right now.

So if you want to be on your phone streaming and screen share your phone while you're on it, that's not something we support, but if you have your computer and want to screen share your phone, that is possible.

It depends what type of computer you have, but like, for example, on a Mac, There's different programs that can do it, but like 1 is called Reflector, I think it's 4 is the name of it now.

And you basically just install this thing and then you can connect it to your phone pretty easily and you can actually see what's on your phone screen on your computer and then you can just screen share that.

And a lot of people will use that for if you're doing some kind of walkthrough for example like you're on a website on your phone and you want to just screenshot that, that works really well.

We'll get to more towards the end But I want to make sure we have some time for our special guest tonight.

We have Eddie on from the support team I'm happy here Eddie.

Go like what for anyone who's never seen this segment of the Town Hall Show, we've been bringing on team members from StreamYard just so you can get a chance to meet not just Gage and I, but the rest of the people behind StreamYard.

So today we've got Eddie from our Customer Support team.

So I'll ask Eddie some questions So you get a chance to know them and then also if you have questions feel free to ask them in the chat Well any first question for it.

You just tell us a bit about yourself and what you do at streamer

So if you're in the studio and you see the little having issues button You click on that and then choose the live chat option and if you if you're on at 6 p.m Eastern Time chances are you gonna get me and I just help troubleshoot your issues and get your stream running

I'm in Long Island, New York, just off the city.

And, how long have you been at StreamYard now?

And do you have a favorite StreamYard feature?

Because that wasn't a thing when I came originally, when I first started.

And I didn't think It was possible to do that and not have it be so complicated on screen.

But the product team was able to do a good job and it's really easy to set up.

So I'm happy how that turned out for sure.

What did you want to be when you were younger, Eddie?

Believe it or not, I actually wanted to be a chef when I was younger, only because my dad is 1, and so I kind of just wanted to mimic him.

And then how did you end up getting into customer support?

Well, I lost my job due to COVID, so then I worked with my dad for about a year.

And then there's another support rep, his name is Evan, I'm sure viewers have spoken to him before as well.

And he worked here and he told me about it and he knows that I'm into all this tech stuff so he recommended me and then I spoke to you Gage and then here I am.

And what is your favorite thing about working at StreamYard?

Well, being remote is really nice because I like to do a lot of traveling and have family all over the states.

So they accommodate for me to have my own little area anytime I leave or go visit.

So I'd be able to work and that's very nice.

And then how would you answer our fun fact question?

This might be a little, this might be cheating a bit cause they only did 1 Olympics but I want to say the dream team for basketball from

I wasn't alive at that time but I heard that watching them play was amazing.

And then do you have a favorite karaoke song?

I like the hallelujah song but like specifically the 1 from Shrek

It's never been my favorite, but I find on here, maybe 30% of people answer that.

Some people love it, some can't stand it.

If anyone in the chat has questions, ready?

We have 1 from Charlie was wondering, Eddie, what is your favorite thing to do in your free time and Do you have any brothers and sisters?

Oh, I have I'm 1 of 7 so a lot of brothers and sisters free time.

I like going out and just playing soccer with them.

Some of them younger some of them are older, but we have enough There's enough of us where we can make like a full-on team, you know And have a goalie

Cool stand-up guy says, sees you all the time in chat and Eddie's awesome on the chat.

Packer dude says, Eddie my man, what is the most difficult technical challenge you've had to solve in the chat?

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Ask StreamYard - Youtube Chat & Editor Updates! (#237)