At Transcript LOL, we are dedicated to providing our users with exceptional service and a satisfactory experience. This refund policy outlines the conditions under which refunds are processed for our subscription plans.

Subscription Plans

Transcript LOL offers various subscription plans to meet different user needs, including monthly and annual options. This policy details the specific conditions for refunds, ensuring our process is transparent and fair.

Monthly Plans Refund Policy

We have established a refund policy for monthly subscriptions that is straightforward and user-friendly:

• Users can request a refund if they have used less than 50% of their plan's allocated transcription minutes or less than 100 minutes, whichever is less, within the current 30-day billing period.

Please note that refunds are only applicable to the current billing period and cannot be applied to past billing periods.

Example Scenarios:

• User A: Subscribed to a plan with 150 minutes per month, has used 60 minutes within 10 days. User A is eligible for a refund as they have not exceeded 50% of their minutes or the 100-minute threshold.
• User B: Subscribed to a higher-tier plan with 2000 minutes per month, has used 400 minutes within 10 days. User B is not eligible for a refund as they have exceeded the 100-minute threshold, despite not exceeding 50% of their plan minutes.

Annual Plans Refund Policy

Annual subscriptions offer a cost-effective solution, equivalent to receiving two months free compared to monthly billing.

• Refunds for annual plans are available within the first 30 days of the subscription start date.
• A full refund is granted if the user has used less than 50% of their allocated minutes or less than 100 minutes within the first month.
• A prorated refund is issued if more than 50% of the allocated minutes or more than 100 minutes have been used within the first month, covering the remaining 11 months.

Example Scenarios:

• User A: Chooses an annual plan with 150 minutes per month, uses 60 minutes within 10 days. User A is eligible for a full refund as they are within the usage limits.
• User B: Selects an annual plan with 2000 minutes per month, uses 400 minutes within 10 days. User B will receive a prorated refund for the remaining 11 months.

Refund Process

To initiate a refund, please contact our customer support at hello@transcript.lol with the subject "Refund Request." Include the email address associated with your account in the email.

Refunds are processed back to the original payment method and do not cover any processing fees or transaction charges incurred during the initial purchase.

We strive to maintain a transparent and fair refund policy. For any questions or assistance, please contact our customer support at hello@transcript.lol.

Exclusions

Certain situations are excluded from our refund policy:

• Requests made outside the specified time frames.
• Requests based on subjective factors such as content changes or branding preferences.

Policy Modifications

Transcript LOL reserves the right to modify this refund policy. Users will be informed of any changes via email or on our website. Users are encouraged to review the refund policy regularly.

Contact Us

By subscribing to Transcript LOL's services, you acknowledge and agree to this refund policy.

For any inquiries regarding our refund policy, please reach out to our customer support team at hello@transcript.lol.