Privacy Policy

Last Updated: January 24, 2024

This Privacy Policy explains how Transcript LOL (“we”, “us”, or “our”) handles your data when you interact with us and use our services on the Transcript LOL Platform, which includes our software, tools, web-based applications, data, documentation, and website (“Services”). It also outlines your privacy rights under the General Data Protection Regulation (GDPR) and other relevant laws.

For more information regarding our Services, please read our Terms of Use.

1. Personal Information We Collect

1.1 We collect Personal Information as follows:

Information You Provide: Includes account creation and communication details.
Communication Information: Name, contact details, and content of communications.
Technical Information: Automatically collected data such as log data, usage data, device information, and cookies.
Customer Support Information: Information provided when seeking support or making inquiries.

1.2 Cookies: We use essential, performance, analytics, and functional cookies. You can control cookie settings in your browser.

2. GDPR Compliance and Your Rights

2.1 As per GDPR, you have the right to access, rectify, erase, restrict processing of, or object to processing of your Personal Information, and the right to data portability.

2.2 To exercise these rights, please contact us at [email protected]. We will verify your identity before processing requests.

2.3 We process Personal Information based on your consent, contractual necessity, and our legitimate interests.

3. How We Use Personal Information

3.1 We do not sell your Personal Information.

3.2 We may use Personal Information for the following purposes:

3.2.1 To provide, administer, maintain, improve and/or analyze the Services;

3.2.2 To provide you with support services;

3.2.3 To communicate with you including by discussing with you options to use the Transcript LOL Platform;

3.2.4 To develop new features and services;

3.2.5 To prevent fraud, criminal activity, or misuses of our services, and to ensure the security of our IT systems, architecture, and networks; and

3.2.6 To comply with legal obligations and legal process and to protect our rights, privacy, safety, or property, and/or that of our Affiliates, you, or other third parties.

3.3 Aggregated Information. We may aggregate Personal Information and use the aggregated information to analyze the effectiveness of our Services, to improve and add features to our Services. In addition, from time to time, we may analyze the general behavior and characteristics of users of our Services and share aggregated information like general user statistics with third parties, publish such aggregated information or make such aggregated information generally available. We may collect aggregated information through the Services, through cookies, and through other means described in this Privacy Policy.

4. Disclosure of Personal Information

4.1 In certain circumstances, we may share your Personal Information with third parties without further notice to you, unless required by the law, including without limitation in the situations below:

4.1.1 Vendors and Service Providers: To assist us in meeting business operations needs and to perform certain services and functions, we may share Personal Information with vendors and service providers, including providers of hosting services, cloud service providers, and other information technology services providers, event management services, email communication software and email newsletter services, advertising and marketing services, and web analytics services. Pursuant to our instructions, these parties will access, process, or store Personal Information in the course of performing their duties to us.

4.1.2 Business Transfers: If we are involved in strategic transactions, reorganization, bankruptcy, receivership, or transition of service to another provider (collectively a “Transaction”), your Personal Information and other information may be shared in the diligence process with counterparties and others assisting with the Transaction and transferred to a successor or Affiliate as part of that Transaction along with other assets.

4.1.3 Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, including to meet national security or law enforcement requirements, (ii) protect and defend our rights or property, (iii) prevent fraud, (iv) act in urgent circumstances to protect the personal safety of users of the Services, or the public, or (v) protect against legal liability.

4.1.4 Affiliates: We may share Personal Information with our “Affiliates,” meaning an entity that controls, is controlled by, or is under common control with Transcript LOL. Our Affiliates may use the Personal Information we share in a manner consistent with this Privacy Policy.

4.1.5 Other Users: certain actions you take may be visible to other users of our services.

5. Third-party Websites and Services

Our Services may contain links to other websites not operated or controlled by Transcript LOL, including social media services (“Third Party Sites”). The information that you share with Third Party Sites will be governed by the specific privacy policies and terms of service of the Third Party Sites and not by this Privacy Policy. By providing these links we do not imply that we endorse or have reviewed these sites. Please contact the Third Party Sites directly for information on their privacy practices and policies.

6. Data Security

We take significant and appropriate steps to protect your Personal Information in an effort to prevent loss, misuse, and unauthorized access, disclosure, alteration and destruction. We use appropriate technical and organizational measures to protect your personal information which may include: physical access controls, encryption, intrusion detection and network monitoring depending on the nature of the information and the scope of processing.

For more information regarding our Security measures, please view our Security Policy which can be found on our website at https://transcript.lol/legal/security.

7. Data Retention and Deletion

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, unless a longer retention period is required or permitted by law. We may also retain your personal information for legitimate business interests, such as to comply with our legal obligations, resolve disputes, and maintain our records. When we no longer need your Personal Information, we will delete it or anonymize it in accordance with our data retention policies and applicable laws, or, if this is not possible (for example, because your Personal Information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing, until deletion is possible

8. International Data Transfers

Your data will be transferred to our facilities and servers in the EU, in compliance with GDPR requirements for data protection.

9. Updates to Privacy Policy

We may update this Privacy Policy from time to time. When we do we will post an updated version on this page, unless another type of notice is required by applicable law or contractual agreement. By continuing to use our service or providing us with Personal Information after we have posted an updated Privacy Policy, or notified you by other means, you consent to the revised Privacy Policy.

10. Data Deletion Requests

If you wish to request the deletion of your Personal Information from our records, you may do so by contacting us at [email protected]. Please note that we reserve the right to limit our facilitating of such requests to the extent required by applicable law.

To protect your Personal Information from unauthorized access or deletion, we may require you to verify your identity before processing any request to know or delete Personal Information. If we are unable to verify your identity (and, where applicable, proof of residency) to our satisfaction, we will not be able to fulfill your request to delete your Personal Information.

If you are unable to submit the deletion request personally, you may authorize an agent to act on your behalf. The agent must present signed written authority to act on your behalf and be able to verify their identity (and, where applicable, proof of residency) to our satisfaction.

Rest assured that we will not discriminate against you for making any such request. Your right to access and delete your Personal Information is important to us, and we will take reasonable steps to verify and process your request promptly.

Please be aware that even if we delete your Personal Information, certain residual data may still remain in our backups or archives for a limited period in accordance with our data retention policies and applicable laws.

If you have any questions or concerns about this process or our data deletion practices, please feel free to contact us at [email protected].

By using our services, you acknowledge and consent to the transfer of your Personal Information to our facilities and servers in the EU.

11. Contact Information

For questions about our Privacy Policy or privacy-related issues, contact us at [email protected].