Frequently Asked Questions

What is Transcript LOL?

Transcript LOL is a fast, accurate, and unlimited transcription service that converts your audio and video files into text. We use advanced AI technology to deliver industry-leading accuracy with lightning-fast turnaround times.

How accurate are the transcriptions?

Our transcriptions achieve 99%+ accuracy for clear audio. We use state-of-the-art AI models with advanced speaker recognition and noise filtering technology to ensure the highest quality transcripts.

How fast can I get my transcripts?

Most transcripts are completed in minutes, not hours. The exact time depends on the length of your audio/video file, but our AI-powered system processes content at incredible speeds - averaging 2-3 minutes per hour of audio.

Is Transcript LOL really unlimited?

Yes! Transcript LOL really is unlimited for non-automated usage!

There are no caps on overall usage and customers regularly transcribe hundreds of hours per month. The only rule is you can't share your login/account with others.

Can I cancel my subscription anytime?

Absolutely! We believe in earning your business every month. There are no contracts or cancellation fees. You can cancel your subscription at any time from your account settings, and you'll continue to have access until the end of your billing period.

Do you offer refunds?

Yes, we offer a satisfaction guarantee. If you're not happy with our service, contact our support team within the first 7 days and we will process your refund in accordance with our refund policy. We want you to be completely satisfied with Transcript LOL.

Which audio / video formats do you support?

Transcript LOL supports the vast majority of common audio and video formats, including MP3, M4A, MP4, MOV, AAC, WAV, OGG, OPUS, MPEG, WMA, WMV, AVI, FLAC, AIFF, ALAC, 3GP, MKV, WEBM, VOB, RMVB, MTS, TS, QuickTime, and DivX.

What's the maximum file size I can upload?

We support files up to 5GB in size. For larger files, we recommend splitting them into smaller segments or contacting our support team for assistance with bulk processing options.

Can I export transcripts in different formats?

Yes! You can export your transcripts in multiple formats including TXT, DOCX, PDF, SRT (for subtitles), and VTT. We also provide timestamped transcripts and speaker identification when available.

Do you support multiple languages?

Yes, Transcript LOL supports transcription in over 50 languages. The system automatically detects the language of your audio/video file and transcribes accordingly. You can also manually specify the language if needed.

Will my content appear in AI models?

No, never!

Your content is secure and private. We never use your data to train AI models.

We have agreements with all our sub-processors that prohibit them from using your data for any purpose. We have a strict no-training policy.

How do you protect my data?

We use industry-standard encryption for all data in transit and at rest. Your files are stored securely and are only accessible to you. We regularly undergo security audits and maintain SOC 2 Type II compliance.

How long do you keep my files?

By default, we store your transcripts for as long as you have an active account. You can delete individual transcripts or all your data at any time from your account settings. We also keep optimised version of your audio file to enable playback with the transcript.

Is Transcript LOL GDPR compliant?

Yes, we are fully GDPR compliant. We provide data processing agreements (DPAs) for enterprise customers and have implemented all necessary technical and organizational measures to protect personal data.

How can I contact support?

Our support team is available via email at [email protected]. Premium subscribers also have access to priority support with faster response times. We typically respond within 24 hours on business days.

Do you offer enterprise support?

Yes! We offer dedicated support for enterprise customers including custom SLAs, dedicated account managers, and priority technical support. Contact our sales team to learn more about enterprise options.

How do you handle participant consent for research interviews?

While Transcript LOL provides the transcription service, managing participant consent remains the researcher's responsibility. We recommend obtaining written consent before recording. Our platform allows you to add consent documentation to transcript metadata for compliance tracking.

Is my research data secure and confidential?

Absolutely. We understand the sensitive nature of research data.

All files are encrypted at rest and in transit using AES-256 encryption. Access is restricted to your account only, with optional team sharing. We're GDPR compliant and can sign NDAs or data processing agreements as needed for institutional requirements.

How accurate is speaker detection for focus groups?

Our AI achieves 95%+ accuracy in speaker detection for groups up to 10 participants with clear audio. For best results, have participants introduce themselves at the start. You can easily correct any speaker labels during review using our intuitive editing tools.

Can I export transcripts for qualitative analysis software?

Yes! Export formats include DOCX with timestamps and speaker labels, compatible with NVivo, ATLAS.ti, MAXQDA, and Dedoose. We also support CSV exports with customizable metadata fields for your coding framework.

Can my research team collaborate on transcripts?

Teams can share transcripts with view or edit permissions. Multiple researchers can add comments, highlights, and tags simultaneously. Version history tracks all changes. Perfect for collaborative coding and thematic analysis.

Do you support multi-language focus groups?

Yes! Our AI handles code-switching and multi-language conversations, supporting 98+ languages. The system automatically detects language changes within the same session, making it ideal for multicultural research studies.