Frequently Asked Questions
Everything you need to know about Transcript LOL. Can't find the answer you're looking for? Feel free to contact our support team.
General
What is Transcript LOL?
Transcript LOL is a fast, accurate, and unlimited transcription service that converts your audio and video files into text. We use advanced AI technology to deliver industry-leading accuracy with lightning-fast turnaround times.
How accurate are the transcriptions?
Our transcriptions achieve 99%+ accuracy for clear audio. We use state-of-the-art AI models with advanced speaker recognition and noise filtering technology to ensure the highest quality transcripts.
How fast can I get my transcripts?
Most transcripts are completed in minutes, not hours. The exact time depends on the length of your audio/video file, but our AI-powered system processes content at incredible speeds - averaging 2-3 minutes per hour of audio.
Is it legal to download YouTube audio?
Downloading content may violate YouTube’s Terms of Service. Only download content you own or have permission to use. Always respect copyright laws.
Is the YouTube MP3 Downloader free?
Yes, it’s completely free with no hidden fees, no ads, and no registration required.
What audio quality can I download?
Audio is provided in the best available quality based on the original video upload.
Pricing & Plans
Is Transcript LOL really unlimited?
Yes! Transcript LOL really is unlimited for non-automated usage! There are no caps on overall usage and customers regularly transcribe hundreds of hours per month. The only rule is you can't share your login/account with others.
Can I cancel my subscription anytime?
Absolutely! We believe in earning your business every month. There are no contracts or cancellation fees. You can cancel your subscription at any time from your account settings, and you'll continue to have access until the end of your billing period.
Do you offer refunds?
Yes, we offer a satisfaction guarantee. If you're not happy with our service, contact our support team within the first 7 days and we will process your refund in accordance with our refund policy. We want you to be completely satisfied with Transcript LOL.
Technical & Features
Which audio / video formats do you support?
Transcript LOL supports the vast majority of common audio and video formats, including MP3, M4A, MP4, MOV, AAC, WAV, OGG, OPUS, MPEG, WMA, WMV, AVI, FLAC, AIFF, ALAC, 3GP, MKV, WEBM, VOB, RMVB, MTS, TS, QuickTime, and DivX.
What's the maximum file size I can upload?
We support files up to 5GB in size. For larger files, we recommend splitting them into smaller segments or contacting our support team for assistance with bulk processing options.
Can I export transcripts in different formats?
Yes! You can export your transcripts in multiple formats including TXT, DOCX, PDF, SRT (for subtitles), and VTT. We also provide timestamped transcripts and speaker identification when available.
Do you support multiple languages?
Yes, Transcript LOL supports transcription in over 50 languages. The system automatically detects the language of your audio/video file and transcribes accordingly. You can also manually specify the language if needed.
Privacy & Security
Will my content appear in AI models?
No, never! Your content is secure and private. We never use your data to train AI models. We have agreements with all our sub-processors that prohibit them from using your data for any purpose. We have a strict no-training policy.
How do you protect my data?
We use industry-standard encryption for all data in transit and at rest. Your files are stored securely and are only accessible to you. We regularly undergo security audits and maintain SOC 2 Type II compliance.
How long do you keep my files?
By default, we store your transcripts for as long as you have an active account. You can delete individual transcripts or all your data at any time from your account settings. We also keep optimised version of your audio file to enable playback with the transcript.
Is Transcript LOL GDPR compliant?
Yes, we are fully GDPR compliant. We provide data processing agreements (DPAs) for enterprise customers and have implemented all necessary technical and organizational measures to protect personal data.
Support
How can I contact support?
Our support team is available via email at [email protected]. Premium subscribers also have access to priority support with faster response times. We typically respond within 24 hours on business days.
Do you offer enterprise support?
Yes! We offer dedicated support for enterprise customers including custom SLAs, dedicated account managers, and priority technical support. Contact our sales team to learn more about enterprise options.
Research
How do you handle participant consent for research interviews?
While Transcript LOL provides the transcription service, managing participant consent remains the researcher's responsibility. We recommend obtaining written consent before recording. Our platform allows you to add consent documentation to transcript metadata for compliance tracking.
Is my research data secure and confidential?
Absolutely. We understand the sensitive nature of research data. All files are encrypted at rest and in transit using AES-256 encryption. Access is restricted to your account only, with optional team sharing. We're GDPR compliant and can sign NDAs or data processing agreements as needed for institutional requirements.
How accurate is speaker detection for focus groups?
Our AI achieves 95%+ accuracy in speaker detection for groups up to 10 participants with clear audio. For best results, have participants introduce themselves at the start. You can easily correct any speaker labels during review using our intuitive editing tools.
Can I export transcripts for qualitative analysis software?
Yes! Export formats include DOCX with timestamps and speaker labels, compatible with NVivo, ATLAS.ti, MAXQDA, and Dedoose. We also support CSV exports with customizable metadata fields for your coding framework.
Can my research team collaborate on transcripts?
Teams can share transcripts with view or edit permissions. Multiple researchers can add comments, highlights, and tags simultaneously. Version history tracks all changes. Perfect for collaborative coding and thematic analysis.
Do you support multi-language focus groups?
Yes! Our AI handles code-switching and multi-language conversations, supporting 98+ languages. The system automatically detects language changes within the same session, making it ideal for multicultural research studies.
Free Tool
Can I identify different speakers in a transcript?
Yes! Enable speaker diarization to automatically detect and label different speakers in your transcript.
Is there a file size limit for free transcription?
Free users can upload files up to 100MB. Paid plans support larger files up to 2GB.
How long does transcription take?
Most audio files are transcribed within minutes. A 1-hour audio file typically takes 2-5 minutes to process.
Can I transcribe podcasts?
Absolutely! Our tool is perfect for podcasts. Enable speaker diarization to identify different speakers automatically.
Do you support voice memos?
Yes, you can upload voice memos from your phone including M4A files from iPhone and various Android formats.
What video formats are supported for transcription?
We support MP4, MOV, AVI, MKV, WMV, WebM, and most other common video formats.
Can I generate subtitles for my video?
Yes! Download your transcript in SRT or VTT format to use as subtitles in video editors.
Does video quality affect transcription?
Only audio quality matters for transcription. Low-resolution video with clear audio will transcribe perfectly.
Can I transcribe screen recordings?
Yes, screen recordings with voice narration work great. Perfect for tutorials and presentations.
How do I add subtitles to my video?
After transcription, download the SRT file and import it into your video editor (Premiere, Final Cut, DaVinci, etc.).
Does YouTube to text work with any YouTube video?
Yes, as long as the video is publicly accessible. Private and age-restricted videos may not be supported.
Is this better than YouTube's auto-captions?
Our AI often produces more accurate transcripts than YouTube's auto-generated captions, especially for technical content.
Can I transcribe YouTube Shorts?
Yes! YouTube Shorts work just like regular videos. Paste the Short's URL to get the transcript.
Do you support other video platforms besides YouTube?
Yes! We support TikTok, Instagram, Facebook, Vimeo, Twitter/X, Reddit, and many other platforms.
Can I transcribe YouTube playlists?
Currently you can transcribe one video at a time. For bulk transcription, check out our bulk import feature.
Is it legal to download online videos?
Downloading videos may be against the platform's Terms of Service. You should only download videos that you have permission to download, such as your own videos or videos with a Creative Commons license. Always respect copyright laws and content creators' rights.
Is the video downloader free to use?
Yes, our video downloader is completely free with no hidden fees, no ads, and no registration required. You can download as many videos as you need without any limitations.
What video formats can I download?
Downloaded videos are usually in MP4 format, compatible with most devices.
Do I need to install any software to download videos?
No installation required! Our video downloader works entirely in your web browser. Simply paste the video URL and start downloading.
What quality are the downloaded videos?
We provide the best available quality for each video, up to the maximum resolution available on the platform. The actual quality depends on the original upload quality of the video.
Can I download age-restricted or private videos?
No, you can only download publicly available videos. Age-restricted, private, or deleted videos cannot be downloaded.
Does the video downloader work on mobile devices?
Yes, our video downloader works on all devices including smartphones, tablets, and desktop computers. It's fully responsive and works on iOS, Android, Windows, Mac, and Linux.
How long does video downloading take?
Download time depends on the video length and your internet connection speed. Most videos are processed and ready to download within seconds to a few minutes.
Is my data safe when using the video downloader?
Yes, we prioritize your privacy and security. We don't store your downloaded videos or track your downloads. All processing is done securely.
Can I download playlists or channels?
Currently, you can download individual videos one at a time. To download multiple videos, paste each video URL separately.
Can I download Facebook live videos?
You can download Facebook live videos after they have ended and been saved to the platform. Active live streams cannot be downloaded.
What types of Instagram content can I download?
You can download Instagram videos, Reels, IGTV videos, and Stories using our downloader. All publicly available content is supported.
Can I download Instagram Reels and Stories?
Yes! Our downloader supports all types of Instagram content including regular posts, Reels, IGTV videos, and Stories. Simply paste the URL and download.
Can I download TikTok videos without watermarks?
Downloaded videos may include the TikTok watermark as it appears in the original video. The watermark presence depends on the original video upload settings.
Can I download Facebook Reels or Live videos?
Yes, you can download publicly available Reels and Live videos after the live stream has ended.