See all NEWS ON AIR OFFICIAL transcripts on Youtube

Public Speak is a

weekly

program

presented by

Samachar Seva

Prabhakar.

Namaskar.

I am Vimalendu Pandey and I am here with your favorite weekly program, Public Speak. Cyber Hygiene in the Digital Age. We have with us in the studio P. Prashant Gautam IPS and P. Jitendra Singh from Delhi Police Department.

You can also

ask

questions on Twitter handle at AIR News Alerts by using the hashtag Ask AIR. WhatsApp number is

9289094044.

This program is also available on Durdarshan's TTH service. Gautam ji, first of all, what is the meaning of the word Cyber Hygiene?

We all know that the word Hygiene is related to cleanliness, health and other 2 things. Cleanliness, health, health which you get by keeping yourself clean and by keeping your surroundings clean. So, cyber hygiene, where the word cyber comes, there necessarily I am talking about networks, especially internet, which in today's date, no 1 has touched it. So, in the internet space, whenever you connect to any device, whether it is your mobile, your laptop or any other device with which you connect in cyberspace,

keeping hygiene in that is related

to it. Meaning, your mobile phone should not have unnecessary applications, to keep hygiene in that.

This is related to that.

It means that unnecessarily there should not be applications in your mobile phone. You know, unnecessary things which you don't want, like the garbage in your house. In that way, all those things should not be

there in it. So, this is cyber hygiene. Jitendra ji, why did the word hygiene come in need? Whereas,

in the society. Similarly, in cyberspace, when you do some work properly, you don't face any problem. There are some people who misuse their personal interest, where in cyber space hygiene is used for production to protect your systems to protect your digital devices

and to work properly and not to get damaged Now on phone line from New Delhi, we have GS Chatha Welcome to studio I am

GS Chatha

Yes, tell me

Namaskar Chaudhary ji.

My question is that cybercrime is happening, agencies are trying to stop it but they are not able to stop it. What is the reason for that? Secondly, most of the ATMs are not guarded. So, for the cybercrime that happens there, is there any plan to guard every ATM?

Yes, Gautam ji, please tell us.

He has

asked 2 questions. Things, whether it is in any field, in your education, or in a shopping mall, or in your home's normal groceries, then that dependency on that thing increased a lot. It did not increase alone, along with it, the cybercrime that used to be less, the dependency was less, so along with the increase in dependency, this cybercrime increased in that too. This is the reason why it increased. Now you said that it is not stopping.

It is not like that. In this, whatever new MOs are made, it is taken action on it after knowing it. In this, MHA has tried, MHA has started a financial fraud helpline has been started. And by using cybercrime.gov.in, a website has been started where all your complaints can be lodged. Through this, they are being benefited by the whole of India.

And lodge your complaints.

Through these, they are being stopped in

the whole country. But this happens, the cyber crime is changing its MMOs and then the agencies

have to

change them. Because transactions have increased and the use of the internet is also increasing. So, the more the use increases, the more the crime is seen to increase in proportion.

And there is action in it. Secondly, every ATM should have a guard outside. I mean, it is related to banking that there should be a guard outside the ATM. But yes, this is definitely correct Mr. Chadhaji, that what happens in this is that there are 2 things that are very important for cybercrime to complete it.

The first thing is that you should have a SIM card. Important is that ultimately, if it relates to cybercrime, where I am talking about financial cybercrime, if it relates to that, then you will definitely need a banking channel for that, because the victim whose money you withdraw, you will have to take that to the banking channel. So it is important that in both these sectors, when we are opening someone's account or we are issuing mobile to someone, we need to see this, telecom companies and banking sector also, that who are you giving accounts and who are you giving SIM cards.

Gurvinder Singh ji is our guest from Delhi. Gurvinder ji, Namaskar. Namaskar sir,

this is Gurvinder Singh.

Yes, yes, please ask your question, whatever you want to know about cyber hygiene.

Sir just told that cyber hygiene is in our hands because it is our phone.

Yes, yes. How do we use it? But

how can we control cybercrime? Because when we do online shopping, the agency we do it from, they already have our account details, we have to enter a CCV number too, when we purchase it. So how can we avoid cybercrime? Please try to give us information about this.

Yes, Mr. Dindar Singh, please tell Mr. Gurvinder Singh about this.

Mr. Gurvinder, first of all, any transaction in

India is done

in 3 ways. 1, you have to do it through OTP. Second, you have to put your thumbprint. Third, you have to do net banking. So, in all 3, you will definitely get OTP, in third you will have to put your thumb, which will be used for transaction.

If you have put CVV, card number, this is a provision in Indian law, that when you are putting card number, that card automatically gets masked. When someone transfers it the internet, no 1 can read it and no bank can save it. This is the law of India. Secondly, the moment you enter a CVV, it becomes a mask. After that, you get an OTP.

The OTP will be sent to your phone. You will not share OTP with anyone until the transaction is complete. Second, if someone wants to call you and take OTP, then you should not share it with anyone. No OTP. You should not share any kind of OTP with anyone on your phone.

Jitendra Singh ji, many times, people hack phones. In such a situation, a person neither gets an OTP nor anything else. The phone is being remotely controlled from somewhere else.

See, what you have to do for this is to install an antivirus in your mobile phone. What happens to you is that when you are working on the internet and browsing, and you accidentally click on a link then malware goes to your system to your mobile phone and it takes control of your mobile phone In that case, when you have a doubt that something like this has happened so that all your applications and viruses will be deleted. You can restart your phone again or you can close the internet for some time and put anti-virus and scan it properly. You will know which virus is in which malware so that you can

be safe Jiten Singh ji, there is 1 more thing like if a person suddenly feels that his phone is being hacked or is being controlled from somewhere so in such a situation, should the phone be switched off or the internet be disconnected?

First disconnect the internet. After disconnecting the internet, you can go to a nearby police station, cyber police station. You can tell them your problem, by scanning it. We have such labs. Through that lab, you can be told that something is wrong installed or some malware has come which can cause you harm like you have downloaded an application which you did not know but that application is capturing your wrong data and taking it away you don't know about it so in that case that thing can

be caught we have a news report from Raja Lucknow Raja ji welcome to Akashwani's studio you can ask your question Namaste yes first of all I would like to thank

you that I always hear Hindi

news you look very nice thank you you can ask your question in Hindi I will read your question so, My question is that if we lose money from our bank accounts and we don't even know where the money is, then what is the way for us to complain about this and the money that is lost, we can't get back.

For that, the Indian government, MHA has issued a helpline,

1930.

You can remember this. In your home, tell everyone,

1930.

If you are involved in any fraud, your money is cut, you are in danger of losing anything, immediately, without wasting time, call 1930. In the whole of India, cyber police have set up call centres. Our men sit in those call centres day and night. Will guide you and save your money. Through this program, we have saved

600

crore rupees of Indian government with which cyber frauds have happened in the last 1.5 years. You should also use this facility. There is a 1930 helpline. Everyone should know about it in our country. You can get the number from anywhere and directly deposit 1930 rupees from any state.

It will connect directly to your state. This is the first method. Cybercrime.gov.in cybercrime.gov.in lodge your complaint there. It will reach the nearest police station and you will get a call from the Cybercrime station. You will be asked for the details.

Provide the details and you will be helped.

Prashant ji, all these cybercrimes, is it possible to crack them? How much percentage of them can we crack successfully? See, particularly if I talk about cyber crime,

there will be no such crime in cyber crime that cannot be cracked. These are 100% crackable cases. The reason for this is that because this is done in cyberspace, We call it footprints normally and in cyberspace it is digital footprints. So, once if using this medium, using cyberspace, internet space, if such a thing is done, then its digital footprints are there, which are almost impossible to delete. They are always there.

The linkages that are made in this... In court, all these linkages are proved as good proofs because it is a legal and scientific court. Irrefutable

links we can give in court and it will be accepted in any court in the world. So, the only thing that is missing is that you always have to balance everything. Toh matlab duniya ke kisi bhi

court mein wo maanne honge. Toh bada yeh hai jo thodi si yeh kami rahi jaati wo yeh hai

ki matlab hamisha har cheez ke andar balance manana padhta hai ya aapko aapke paas kitne resources hain, kitne men hain, kya infrastructure ho, us basis mein wo cheez hain hoti hain. But yeh all are workable, all are solvable. Our next caller

is from Thane, Maharashtra, Guru Nath ji.

Yes, sir, Namaskar.

Namaskar, Guru Nath ji, ask your question.

Sir, my question is, the links that are sold on mobile, and if you click on it, the money from the bank account disappears.

Namaskar Gurunath ji, apna sawal puchhein. Sir, mera

question da, sir yeh jo mobile pe kabhi kabhi link beshte hai

aur usse click karo to bhi bank me se, bank

ke account me se paise gaayab hote. To sir, isko matlab yeh isko kaise detect kiya jaa sakta hai aur yeh link kisne bejaya kya malum ho sakta hai aur yeh bank me se paise transfer hota hai to kidar paise gaya iska matlab yeh inquiry ke baad pata chal sakta hai. Thank you sir.

Through header. If it is bank header, then you will know that it is bank header. If it is not bank header, someone has sent it by fraud, through official link, then also you do not need to mess with it. If by any chance you have entered something on official link and you have given any transaction details in it, by mistake, suppose if it is SBI's website, you have put credentials in it as fake website, you have put some passwords. Those fraudsters can get it.

They can do your transaction. So, if you think you have made a mistake, then as I told you earlier, call 1930 Helpline directly. There is no such system in India where all banks are connected in 1 place 1930 is a system where all banks are connected wherever your transaction goes we will catch it just remember 1 thing if you make a mistake call help line no need to call bank call directly

1930

Prashant Gautam ji new tricks are being used. What are the tricks that are being used to trap ordinary people?

I will quickly tell you about the latest modus operandi. Please Shruta, I request you to listen to them. I will speak a little faster. There is a lack of time. The latest modus operandi is the FedEx courier crime.

You get a call from FedEx saying that you have a courier Google and later turn it into a video. In that video, they will record you, and show a dirty picture or a dirty photo of you.

They will record your

photo in that video, and then later try to extortion you. There is a dating app, there are many people who go to dating apps, or social media, otherwise there are apps too. In those apps, there is also a thing like this, that ultimately they extort you. 1 is herbal medicinal oil, where someone will call you and, I mean, this is a set modus operandi that he will tell you that our company, foreign company cannot buy here, we will tell you dealer, in the beginning, we will buy a small amount and give you money, then we will get a big amount invested in you, on the name of herbal medicinal oil seed. Then, there is cryptocurrency trading, where you will be told that you invest in cryptocurrency and invest with us.

After investing, you will get some money in return in the beginning. That will be so much, I mean, more means, the percentage wise, suppose you have invested 100 rupees, You will get 300 rupees. By doing that,

they will make you

do big investments. To show big benefit.

Then, there

are 2 things going on. 1 is your disconnection, electricity disconnection. You get SMS that you will lose electricity by tonight. This is a fraud. In the same way, the bank also comes.

That your bank KYC norms are not complete. Your bank will be blocked. Same, they work on the same modus operandi. A fake e-commerce website, So, we call them and tell them that we have a small premium and we can give you some money in the name of tax and other things. So, these are some of the current operations.

Inderbhanji

is from Chhattisgarh. Hello, Inderbhanji. Welcome to the studio.

I am Inderbhan Singh from Chirimiri, Kulasi Akal, Kodiyakshapuri.

Yes, tell us, ask your question.

The cybercrime people call us and they find out that these people are from the city, from the village.

So when they call, how do they know that these are the people of the city, these are the people

of the village? So after that they call that you have been hit with a stick, your car is stuck, so you do this, so you will get a double, 2 and a quarter, you will get a double, 2 and a quarter, so what is your ATM number, what is your OTP number? But people in their villages don't tell them that if you are like this, you shouldn't do this. And if someone comes, you shouldn't pick up. But no 1 tells this type of thing, sir, when you go there.

Inderbhanji, our Gautamji is a specialist. He was just mentioning the same type of crimes. What are the ways in which the criminals of Darsar do their work? Your issue is also related to that.

Lottery frauds. So, these are frauds. I mean, If you are getting a phone call like this, you should not go into it. Because if you win a lottery, you should participate in it first. You did not participate in any lottery.

Otherwise, whatever lotteries are coming out through the phone, all this is a scam.

I would like

to add something to this. We have some handles on social media. We have it on Twitter, WhatsApp, Instagram, Facebook. We issue advisory. As and when a new model of sub-brandi comes, we do reporting.

We issue advisory for similar models of sub-brandi. You pay attention to advisory, keep reading the new crimes that are coming. So you will be saved, you will get to know the new models of sub-brandi. On social media, we have a handle in the name of Saheb and Dost. All social media handles.

We have a viewer from Kolhapur, Harshal ji His question is how to detect fake websites?

I will tell you Harshal ji when you see the URL on the fake website when you open a site, first of all, the page is not very clean it looks straight forward to you then if something is being sold for 100 rupees you will get that thing for 50 rupees there you will get it for 20 rupees They have made an e-commerce site and kept it as a phishing site. Secondly, whatever you put in it, your bank account details or anything else, if the site says that I am SBI, I am an e-commerce, or you can consider it as Amazon's site. So, when you go to Amazon's site to make a payment, by making a selection, then where you will make the payment, you will not see the Amazon account name. You will see the name of a private person's account. You should be aware that this is not Amazon's site.

This money is going to a private person. You can see the second 1, the URL you see above, you go down 2-3 and search in the network, the real site is below, and above is the ad. So where it is written sponsor or ad, you do not touch that kind of website. Always the direct link given below, Amazon's logo will be there, you will feel by looking at it, that this is an original site and the site you get through SMS, you should not touch it at all.

Jitendra ji, nowadays personal data has become a very important thing. It is collected and sold through search engines, networks and other means. What are the penalties for such crimes?

In IT Act, we have a provision in Article 43A, in which if a company discloses our data or a government agency discloses any data or a company has contracted a company or a corporate body has kept our data, if it discloses it, then the company has to pay a fine against it And there is a legal punishment for it in the IT Act.

How can this be saved?

Sir, from Data Privacy and Data Protection Bill is in process. It has not been passed yet. Secondly, the companies, Intermediary Rules and Guidelines under IT Act, there are some provisions in it. Companies are aware that if you do such a thing, you can take action against it. Secondly, I would advise everyone not to put their personal details unnecessarily on any website.

Your mobile number, date of birth, Aadhar card number or anything else as long as it is not necessary, do not use it on any website or internet. Ajitendra ji, 1 more thing,

the business data of companies or institutions like INSS, or any government institution or private company so in this business competition, companies also use their hands to get some data what is the

legal necessity in this? Legal necessity, we have not yet come to this

problem

that you can share someone's personal data You cannot share personal data Personal data means that I can identify someone with whom I can identify, you cannot share that data You can use it commercially, your mobile number is being used. You are doing it and there are many other details that you can use commercially. Companies are doing it.

Gautam ji, what are the good habits of cyber hygiene? How can we maintain it? The

So, wherever you are going, I mean, you are going to any websites, you are downloading any applications, which you do not even need, do not do these things. Do not clutter your phone. I mean, do not fill it with

these things. The second is that if

things do not come to your phone in this way, put a paid antivirus software in your phone. It will be better than that. Your phone should be in a healthy state. You know, like your health is important. Yes, yes, yes.

Keep things clean. Our guest is Mr. Pankaj. He is connecting to us on the phone from Uttar Pradesh. Mr.

Pankaj, welcome to the studio. You can ask your question. Namaskar Sir. Namaskar.

There are many online games that kids play. There are many online gaming websites. Is this also a big source of cyber crime? People get so involved in games because of this that they lose everything. So, can you tell us a solution or something?

How dangerous is this?

We will tell you in

detail. Look, this child needs some kind of doctor's advice. Or a person who is addicted to this. I request that medical aid should be taken in this. Along with this, it can

be controlled gradually. Shrutav, you can email us your suggestions about how you liked this program. Our address is airnsttalks at gmail.com www.airnsttalksgmail.com www.newsonair.nic.in Shotaon Abh Karikram is samay samapti ki aur hai. Hum apne un sabhi Shotaon ka abhar vyakth karte hain jinhoon is karikram mein hisa liya. Shotaon ki sawalon ke jawab dene ke liye Prashant ji aur Jeetendra ji aapka bahut bahut dhanyavad aur abhar.

Dhanyavad

hai. Thank you.

Iske saath hi Public Speak ka yeh ankh yeh sampan hota hai. And we will be back with another exciting topic. Till then, please allow me to conclude this program. Namaste to Vimla Indu Pandey.