**Welcome to Our Platform!**

Are you ready to make the most out of our platform? We are here to guide you every step of the way. In this newsletter, we will walk you through the support system we have in place to ensure your success.

**Access to Kickoff Team and Success Team**

During the trial period, you have access to our Kickoff Team, who will help you get started on the platform. You also have access to our 24-7 success team, who are available for continued education, learning of the platform, and implementation. They can assist with migration from other platforms and help you turn on the plumbing and license.

**Support Team After 90 Days**

After 90 days, customers gain access to our support team, who have open zoom rooms for additional assistance. This team is here to help you navigate any challenges and ensure a smooth experience on our platform.

**Navigating the Platform**

Our platform is massive, and it's common for new users to feel overwhelmed. Most of the time, what may seem like a technical error or issue is actually an opportunity for educational guidance around the platform. Our support system is designed to help you overcome any hurdles and make the most of our platform.

We are committed to your success and are here to support you every step of the way. Don't hesitate to reach out to our teams for assistance. We are here to help you thrive on our platform!

"Maximize Your Success with Our Support System"

- During the trial period, access to the Kickoff Team and success team is available 24-7
- The success team helps with education, platform learning, and implementation
- After 90 days, customers gain access to the support team with open zoom rooms
- Most issues with the platform are related to education, not technical errors

During the trial period, you have access to a team called the Kickoff Team.

After the trial period, you have access and as well as during the trial period, you have access to our success team.

They help with continued education and learning of the platform and implementation.

So they help with migration from other platforms and then helping customers actually turn on the plumbing, turn on the license, you know what I mean?

Instead of, you know, sending people over here and they not know how to set up anything.

And then after 90 days, customers gain access to our support team, which They have open zoom rooms as well.

And that's generally the process of kind of the flow of things there.

There is a lot of, most of the time when people are getting started, they may view it as like a potential technical error or issue might be happening, but essentially it's maybe most of the time educational around the platform, not around their expertise, but that's why it's position such like like it is.


Speaker 0: During the trial period, you have access to a team called the Kickoff Team. After the trial period, you have access and as well as during the trial period, you have access to our success team. They are 24-7. They help with continued education and learning of the platform and implementation. So they help with migration from other platforms and then helping customers actually turn on the plumbing, turn on the license, you know what I mean?

Instead of, you know, sending people over here and they not know how to set up anything. And then after 90 days, customers gain access to our support team, which They have open zoom rooms as well. And that's generally the process of kind of the flow of things there. Usually, cause the platform is massive. There is a lot of, most of the time when people are getting started, they may view it as like a potential technical error or issue might be happening, but essentially it's maybe most of the time educational around the platform, not around their expertise, but that's why it's position such like like it is.

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