Privacy Policy

1. Introduction to Our Privacy Commitment

At Transcript LOL, we prioritize the privacy of our users and are committed to protecting the personal information collected from you. This privacy policy is designed to inform you about the data we collect, how it is used, and shared. This policy applies to our website, transcript.lol, and services. By using or accessing our website and services, you agree to the practices described in this privacy policy.

2. Collection of Personal Information

2.1. Information from Website Visitors

When you visit Transcript LOL and engage with our services, such as contacting us or requesting support, you may provide us with personal information. We collect only the personal data that is necessary for the purpose of your interaction with us. The personal information you provide will be used in accordance with this privacy policy.

2.2. Information from Active Users and Customers

To use our services, you may need to supply personal information, including your full name and email address. For purchases, our payment processor (which will be specified at the point of transaction) will handle your payment details securely, and we do not store your credit card information. We may use your personal information, like your email, to send you information about product updates. You can opt out of these communications at any time by clicking the "unsubscribe" link in our emails.

3. Handling of Data and User-Generated Content

Our services allow you to create or upload data, including text or audio. This data may be stored on our servers to provide you with access to your transcriptions. Audio files are typically deleted after successful transcription, and the transcriptions are stored only to serve you transcriptions and extracting any AI insights you request.

3.1. Configurable Privacy Levels for Transcripts

At Transcript LOL, we understand the importance of having control over the privacy of your content. Therefore, we provide you with the option to configure the privacy level of your transcripts according to your preference. You can choose to set your transcript page as:

Public: Your transcript will be visible to anyone on the internet, including those who do not have a Transcript LOL account.
Private: Your transcript will only be visible to you when you are logged into your Transcript LOL account.
Unlisted: Your transcript will not be listed or visible to the public, but anyone with the link to the transcript page will be able to view it.

You can change the privacy setting of your transcripts at any time through the "Visibility Setting" option for each transcript. Please note that changing the privacy setting of a transcript will not affect any copies of the transcript that have already been shared or downloaded by others.

4. Use of Cookies and Analytical Tools

4.1. Essential Cookies

Essential Cookies help us remember your session details and preferences.

4.2. Non-Essential Cookies and Log Files

Non-essential cookies are used to:

Track affiliate sales.
Monitor advertising platform conversions.
Collect user analytics to understand user behavior. Log files gather data about your visit, such as IP address, browser type, and pages visited, to analyze trends and improve our services.

5. Purpose and Use of Collected Information

Personal Contact Information is used for account management, service delivery, user identification, and to address issues like unauthorized use. It may also be used for targeted marketing, with the option to unsubscribe available.

Billing Information is used for account management, service provision, and payment processing.

Usage and Analytics Information is used to improve user experience and service delivery.

6. User Rights: Accessing, Editing, and Deleting Your Information

You can update, modify, or delete your information through the "Account" section on your dashboard. We will retain your information only as necessary for legitimate business or legal reasons.

7. Disclosure of Personal Information to Third Parties

We do not sell user data. We may share information with third-party service providers to improve our services, such as web hosts, email services, payment processors, or contractors for maintenance or security.

8. List of Third-Party Service Providers

We may use third-party services to support our operations:

Google Cloud Platform, Microsoft Azure, & Cloudflare for data storage
Email service providers for communication
Payment processors for transactions
Analytics services for user insights
Real-time chat support services
Various public and private AI models and services for audio transcription and AI feature extraction

For more information, please contact us at hello@transcript.lol.

9. Updates and Changes to Our Privacy Policy

We may update this policy and will notify you of significant changes. The latest version will always be available on our website.

10. Security Measures for Data Protection

We implement security measures to protect your personal information but remind you to also protect your login details and devices.

11. Age Restriction Notice

Our services are not intended for children under 13. We do not knowingly collect information from children under this age.

12. EU User Rights Under GDPR

We comply with European data protection laws and provide rights to access, correct, delete, transfer, and object to the processing of personal information. Requests can be made to hello@transcript.lol.

13. CCPA Disclosures and Rights for California Residents

California residents have specific rights regarding personal information under the CCPA. Requests for information access or deletion can be made to hello@transcript.lol.

14. Contact Information for Privacy Inquiries

For any questions or concerns regarding this privacy policy, please contact us at hello@transcript.lol.